Questions we get from restaurant owners

Yes. Starter includes unlimited orders, QR menus, the waiter POS, kitchen tickets and GST billing for a single outlet — no card and no setup fee. Pro and Enterprise are free as well while we onboard our first restaurants.

Your restaurant details and a few minutes. Onboarding is self-serve, and you can bulk-import your whole menu from a spreadsheet, so most restaurants are taking orders the same day — no sales call or installation.

Usually under a day. Create your account, import or add your menu, print your table QR codes, and you can take your first order right away.

Yes. The bulk import reads an Excel spreadsheet of categories and items, shows you a preview, and upserts everything in one confirmed step.

Every table gets a secure, expiring QR code. Guests scan it to open a live menu, build a shared cart together and send orders straight to your POS and kitchen — no app to download. They can also view their bill, call a waiter or request the bill from their phone.

Yes, on Pro and above. Track stock per item or go ingredient-level with recipes and prep-loss. Every sale deducts stock automatically, and variance reports show where margin is leaking.

Yes. Loyalty is phone-keyed: guests earn and redeem points, and redemptions stack with coupons at checkout. You can also collect skippable star ratings for food, service and ambience on the thank-you screen.

Through reconciliation, not a live order feed. You import the aggregator report and DineoTech matches it against your POS orders so you can catch commission and payout gaps. There is no live two-way order sync with Swiggy or Zomato today.

Yes — Enterprise adds an organisation layer with a single login across outlets, an outlet switcher, per-outlet and organisation-wide roles, and consolidated cross-outlet reports.

Three: Starter (single outlet), Pro (inventory, loyalty, procurement, full reports and aggregator reconciliation) and Enterprise (multi-outlet organisation with consolidated reporting). All three are free during early access. See the pricing page for the full comparison.

No setup fees and no lock-in. Onboarding is self-serve, and you can move up or down between plans as your needs change.

Move to Pro when you want inventory and food costing, loyalty, the full reports hub or aggregator reconciliation. Choose Enterprise when you run more than one outlet under one organisation.

Yes. A small desktop print bridge sends kitchen tickets (KOT) and receipts to standard ESC/POS thermal printers over USB or the LAN, with routing per station. It runs alongside the web app on your billing machine.

No. DineoTech records how a guest paid — cash, card, UPI or wallet — for clean reconciliation and reporting, but it does not process card or online payments itself. Payment capture stays with your existing terminal or provider.

The offline POS keeps you taking orders and printing tickets through an outage. When the connection returns it syncs automatically, preserving the prices and timestamps from when each order was placed.

It is a multi-tenant service with row-level per-outlet isolation, so one restaurant can never see another’s data. Access is governed by screen-level roles — Admin, Manager, Waiter, Cashier, Kitchen and Host each see only the tools they need.

Yes. Every plan includes documentation and an in-app help guide. During early access you also get a direct line to the team building the product, and Enterprise adds priority onboarding.